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Support Center
Find resources and get help from our Mitsubishi Electric Iconics Digital Solutions (MEIDS) support team for your needs.
General Support Inquiries
Have a general question or problem? Contact our support team located in your region.
Need Customer Support?
Log into our Community Portal or create a new account and we can assist you with your support case.
License a Product
Visit our Licensing Portal to license Mitsubishi Electric Iconics Digital Solutions products, activate or upgrade your software, and access our info center.
After-Hours Emergency Support
Have an emergency outside of our business hours? Get 24/7 help just a phone call away. Only for customers who have purchased our 24/7 support plan.
You can find our 24/7 number on the Mitsubishi Electric Iconics Digital Solutions Community Portal under "Support".
Explore Additional Resources
Product Help Documentation
Our product help documentation provides public articles and tutorials to help you get your projects up and running.
Training
Sign up for on-site training for hands-on lessons with GENESIS products, or learn on your own time with our ICONICS Institute videos.
What’s New
See new product features, fixes, and updates organized by product version. Get the latest Security updates at our Security Center.
Need a Support Services Plan?
GENESIS SupportWorX™ Customer Support Services Plans are a key component of Mitsubishi Electric Iconics Digital Solutions’ Global Support and Services Programs. Expert assistance is just a phone call or a click away: SupportWorX Plans provide telephone and e-mail support from our sales channels and support centers around the globe.
SupportWorX provides access to our Community Portal for the latest service packs and information you need to keep your system in top running order. SupportWorX provides important license replacement in case of lost software key or damaged hardware key.
GENESIS v11 SupportWorX Guide
Learn more about the levels of product support we offer and optional add-on services.
Have questions?
Contact a Sales Representative to get started and find a plan that best fits your needs.