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Programs and Services
Documents > Programs and Services
GENESIS v11 SupportWorX Guide
Mitsubishi Electric Iconics Digital Solutions is proud to provide customers with high-quality global service and support. Our Global Support and Product Update programs are backed by the company’s international offices, a worldwide network of sales channel distributors, and Mitsubishi Electric Factory Automation regions and representatives—ensuring local and regional access to expert, frontline assistance.
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IoT Alliance Program Brochure
The Mitsubishi Electric Iconics Digital Solutions IoT Alliance Program offers partners the opportunity to work with ICONICS to create fully-tested IoT gateway solutions that are ready for customers to deploy for any energy, smart building, or industrial automation application, pre-loaded with standard industry drivers. Learn more about program benefits in this document.
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SupportWorX Brochure
Mitsubishi Electric Iconics Digital Solutions is proud to provide our customers with the highest quality customer service. Our Global Support and Services programs are supported by MEIDS offices around the globe along with our network of sales channel distributors and representatives, with local and regional locations for frontline service and expert assistance.
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SupportWorX™ Guide
This document provides an overview of Mitsubishi Electric Iconics Digital Solutions Customer Support and Services Programs. Programs include the SupportWorX™ Technical Support Services subscription program for continuous technical support; Quality Professional Services for expert system architecture design assistance, training and start-up assistance; a 24x7 Emergency Support options; our flexible System Integrator Program; and Training programs for Mitsubishi Electric Iconics Digital Solutions users, system integrators and sales channels. Our Customer Support Services provide telephone and email support from Mitsubishi Electric Iconics Digital Solutions support centers around the globe providing expert assistance that is just a call or a click away.
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